GUARANTEE ON SCJ PROFESSIONAL MANUAL AND TOUCH FREE DISPENSERS

This guarantee covers defects in materials and workmanship of any SCJ Professional® Manual or Touch Free Dispenser (the “dispenser”) under normal use for the Guarantee Period as defined below.

SC Johnson Professional® extends this guarantee only to the end customer who originally purchased the dispenser from an authorised distributor.

This guarantee does not extend to any distributor or other seller of the dispenser or to any subsequent owner or other transferee of the dispenser from the original end customer.

This guarantee is available only for end customers who purchased the dispenser in the Australia or New Zealand and use the dispenser in a facility located there.

This guarantee only applies while the dispensers are installed in the end customer’s facility and the end customer has exclusively used SC Johnson Professional products for those dispensers. See other exclusions below.

This guarantee does not cover any damage due to: (a) transportation; (b) storage; (c) improper installation; (d) improper use; (e) failure to follow the dispenser instructions or to perform any preventive maintenance; (f) modifications; (g) use of
non-SC Johnson Professional® products in the dispensers; (h) unauthorized repair; (i) normal wear and tear; (j) external causes such as accidents, abuse, or other actions or events beyond our reasonable control; or (k) wrong battery usage or improper battery replacement.

This guarantee also does not cover dispensers purchased from unauthorized distributors.

This guarantee starts on the date of the end customer’s purchase of the dispenser and lasts for the lifetime of that dispenser (the “Guarantee Period”). We may change the availability of this guarantee, including by discontinuing this guarantee or modifying its terms and conditions, at our discretion, but any changes will not be retroactive. This guarantee will not apply to any dispensers purchased after the date the guarantee is discontinued.

With respect to any dispenser that does not meet this guarantee during the Guarantee Period, we will in our sole discretion repair or replace such dispenser or any applicable parts that are defective.

If you are eligible for guarantee coverage, we will determine how to conduct the repair or replacement of the defective dispenser or any applicable parts that are defective. SC Johnson Professional may require that the end customer remove and return (or dispose of) the dispenser or parts. If we send the replacement dispenser or parts, you may need to perform the repair or replacement. However, in some cases we may need access to your facility for us to perform the repair or replacement.

To obtain guarantee service, please visit [ EN-AU | Contact Us | SC Johnson Professional (scjp.com)] and submit a guarantee claim during the Guarantee Period. When you make a request for guarantee:

• You will be required to complete a guarantee claim online with details, including with respect to the defect and conditions of use of the dispenser, including pictures.
• You may be required to allow access to your facility for inspection and understand the problem.
• You may be required to ship defective dispensers to us for inspection. Dispensers shipped will not be returned to you.

We will determine if you are eligible for guarantee coverage. Requests that are incomplete or do not otherwise meet the conditions will not be honored.